Refund & Return Policy
Last Updated: 8 October 2026
At Ayyappa Gardens, customer satisfaction is important to us. We strive to provide healthy plants, quality gardening products, and reliable landscaping services.
This Refund & Return Policy explains the conditions under which customers may request returns, replacements, cancellations, or refunds for purchases made through our website.
Return Eligibility
Customers may request returns or replacements under the following circumstances:
The product received is damaged or defective.
An incorrect product has been delivered.
The product is significantly different from its description.
Essential items or accessories are missing from the order.
For eligible non-living products, return requests should be submitted within 7 days of delivery.
Products must be unused, in their original condition, and returned with their original packaging wherever reasonably possible.
These conditions do not restrict any rights available under applicable consumer protection laws.
Returns for Live Plants
Since plants are living products that require appropriate handling and care, special return conditions apply.
Customers are requested to inspect plants immediately upon delivery.
If a plant arrives damaged, unhealthy, or significantly different from the product ordered, please contact us within 24 hours of delivery with clear photographs of the plant and packaging.
Our team will review the concern and determine an appropriate resolution, such as a replacement or refund.
Please note:
Minor variations in plant size, leaf shape, or appearance may occur naturally.
Returns due solely to a change of mind are generally not accepted for live plants.
Plant health after delivery depends on watering, sunlight, temperature, and other environmental conditions.
We will address products that are defective, damaged, or incorrectly supplied in accordance with applicable law.
Non-Returnable Products
The following products are generally not eligible for returns due to a change of mind:
Live plants and other perishable products.
Used gardening tools or accessories.
Opened or used fertilizers and plant care products.
Customised or specially ordered products.
Products damaged through improper handling or usage after delivery.
This exclusion does not apply where a return, replacement, or refund is required by applicable law.
Return Request Process
To request a return or replacement, please follow these steps:
Contact Ayyappa Gardens through our customer support email or phone number.
Provide your order number, registered contact details, and reason for the request.
Share clear photographs of the product if it is damaged, defective, or incorrect.
Our team will review your request and communicate the next steps.
Please do not send products back without receiving return instructions from our team.
Refund Policy
Once a return or refund request is reviewed and approved, the refund will be initiated through the applicable payment method.
Online Payments: Approved refunds will generally be issued to the original payment method.
Cash on Delivery: Where applicable, refunds may be processed through a verified bank transfer or another mutually agreed method.
Refund Processing Time: Approved refunds are generally processed within 7–10 business days.
The time required for the amount to appear in your account may vary depending on your bank or payment provider.
Customers will be informed if additional information is required to process a refund.
Order Cancellation
Customers may request cancellation before an order has been dispatched.
To request cancellation, please contact our customer support team with your order details.
Once an order has been dispatched, cancellation may no longer be possible through the normal order-cancellation process. Any eligible return or refund request will then be handled according to this policy.
Customised products and specially arranged orders may be subject to separately communicated cancellation conditions.
Any applicable cancellation charges will be disclosed in accordance with applicable law.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
For live plants, we recommend reporting the issue within 24 hours of delivery. For other products, please report the concern promptly within the applicable return period.
Depending on the circumstances, we may offer:
Replacement of the affected product.
Refund of the eligible purchase amount.
Another appropriate resolution agreed upon with the customer.
Where an error or defect is attributable to Ayyappa Gardens, customers will not be required to bear the reasonable cost of returning the affected product.
Shipping and Return Charges
Shipping and return charges depend on the reason for the return.
For damaged, defective, or incorrectly delivered products, eligible return shipping costs will be borne by Ayyappa Gardens.
For other approved returns, applicable shipping charges will be communicated before the return is arranged.
Original delivery charges may be non-refundable for change-of-mind returns, except where otherwise required by law.
Landscaping Services and Custom Projects
Refunds and cancellations relating to landscaping services, including Hardscape, Softscape, Vertical Gardens, and Aquatic Ponds, are handled separately from online product purchases.
For customised landscaping projects, cancellation or refund eligibility will depend on the agreed project quotation, contract terms, work completed, and materials already purchased or specially ordered.
Any applicable deductions or settlement amounts will be communicated transparently and handled in accordance with the project agreement and applicable law.
Contact Us
If you have questions or concerns regarding returns, refunds, replacements, or cancellations, please contact us.
Ayyappa Gardens
Address: No. 29/3, Next to Parvathamma Ramaiah Convention Hall, Near Ullal RTO, Muddayanapalya, Bengaluru, Karnataka – 560091, India.
Email: ayyappagardens@gmail.com
Phone: +91 9845851718
Website: https://ayyappagardens.com
We are committed to reviewing customer concerns fairly and providing appropriate assistance in accordance with this policy and applicable consumer protection laws.